1. INTRODUCTION AND GENERAL PROVISIONS
These terms apply to the use of Clients and other products developed by Stream-Hype (“Stream-Hype” / “we” / “us”).
This privacy and data policy (“Privacy Policy”) applies to and applies to all of our collaborative streaming software clients, related online services (including online online gaming and interactivity), and other software and products provided by us. (collectively, “Customers”), and any other online features relating to our business, including our website www.stream-hype.com, our developer portal at stream-hype.com, our corporate website at stream-hype.com (“Websites”), any mailing lists we manage (“Mailing List”). Together, the Clients, the Website, the Mailing List, the Forums and the Support Center are referred to as the “Online Services”.
If you have any questions or comments about this Privacy Policy, please contact us at [email protected].
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which we, or on our behalf, will process the personal information we collect from you. When we determine the purpose or means of processing the personal data you provide through these Online Services, we are the “data controller”. We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.
Please read this Privacy Policy carefully as it contains important information about the following:
What information we may collect about you;
How we will use the information we collect about you;
Will we disclose your data to anyone else;
Your choices and rights regarding the personal information you have provided to us.
This Privacy Policy should be read in conjunction with our terms of use of the Website and any terms applicable to any of the Clients.
The Online Services may contain hyperlinks to services owned and operated by third parties that allow you to connect the Online Services to those services in other ways. Third party services may have their own privacy policies and we encourage you to review them. They may regulate the use of personal information that you submit or that is collected through cookies and other tracking technologies when you use these services. We are not responsible for the privacy practices of such third party services and your use of those services is at your own risk.
We may make changes to this Privacy Policy in the future, which will be notified to you.
2. INFORMATION WE MAY COLLECT ABOUT YOU
We collect and process the following information, which may include your personal data.
INFORMATION PROVIDED WHEN REGISTERING WITH OUR ONLINE SERVICES (“REGISTRATION INFORMATION”)
To access the restricted sections of the Site and install the Client, you need to provide the following information:
Username;
Email address;
Password;
Country;
Date of Birth;
Name; and
Surname.
When you register or log into our online services, we collect the following information:
The type of device used;
IP address;
Geolocation details, including region, country, state, city;
The type of browser used; and
Identifiers associated with your devices.
OPTIONAL INFORMATION YOU PROVIDE WHEN USING THE ONLINE SERVICES (“OPTIONAL INFORMATION”)
Optionally, after registering, you can add the following information to your Stream-Hype profile using your Stream-Hype account settings:
Full address;
Floor;
Timezone;
Telephone number;
avatar image;
Twitch account;
Facebook profile (an organization banned in Russia);
Twitter profile;
YouTube profile;
profile in discord; and
Google profile.
You may also connect your Stream-Hype account to third party platforms such as Steam, Wargaming, XBOX, PSN, Battle.net, Google, Discord and HiRez, in which case we collect the following information in relation to each third party platform:
Username/alias
User login
An access token that allows us to connect to your third party account and verify that we are connecting to the correct third party account; and
A refresh token that allows us to request additional access tokens and therefore reconnect to third party accounts until the refresh token is revoked (if, for example, you decide to disconnect your account from a third party platform).
If you choose to link a game to your Stream-Hype account, we will collect the following information about each game:
Nick;
ID;
Rank/Skill Level/Elo based on your previous performance in games;
Basic profile statistics;
Information about prohibitions; and
Friends list (Steam only).
INFORMATION YOU PROVIDE WHEN YOU USE THE ONLINE SERVICES (“GENERAL INFORMATION”)
When you play a game using one of our Clients, we collect the following information from you:
Match statistics;
Match results;
match replays;
Event logs related to your gaming behavior.
INFORMATION USED TO UNDERSTAND HOW USERS FIND OUR ONLINE SERVICES (“ATRIBUTION INFORMATION”).
When you register, we record the web page from which you accessed Stream-Hype.
CONTACT INFORMATION PROVIDED BY YOU WHEN CONTACTING US OR USING THE SUPPORT CENTER (“CONTACT INFORMATION”)
We may ask you for, or you may provide us with, certain contact information whenever you contact us through the Support Center.
This may include:
Your e-mail address;
Your name.
INFORMATION PROVIDED BY YOU WHEN USING THE DEVELOPER PORTAL (“DEVELOPER PORTAL INFORMATION”)
In order to set up an account to use the Developer Portal, we will collect the following information from you:
recipient’s name;
E-mail address;
password; and
a unique user ID that identifies your account.
Alternatively, you can log into your account on the Stream-Hype website.
INFORMATION PROVIDED BY YOU WHEN USING THE FORUMS (“FORUM INFORMATION”)
In order to set up your account to use the Forums, we will collect the following information from you:
Username;
E-mail address;
password; and
a unique user ID that identifies your account.
Alternatively, you can log into your account on the Stream-Hype website.
INFORMATION COLLECTED TO PROVIDE ANALYTICS (“ANALYTICS”)
We may collect technical information about your use of the Online Services through the use of tracking and analytics technologies.
The personal information we may collect includes the following:
How many times you visit the Website;
what pages you go to;
traffic data;
Online identifiers such as cookie data;
Your IP and MAC address;
Your Internet Service Provider;
Your console ID;
Operating system and version of your device;
Make, brand and model of your device;
Your browser type, version and language;
type and version of the Stream-Hype application;
Game attempts, progress and results;
Start, end, and duration of the client session;
Country of your device; and
Identification of failures and defects.
INFORMATION COLLECTED FOR MARKETING, PROMOTIONS AND ADVERTISING (“ADVERTISING”)
We may collect technical information about your use of the Online Services through tracking technologies and certain advertising or marketing partners.
The personal information we may collect includes the following:
Cookie ID
CONTACT INFORMATION PROVIDED BY YOU WHEN YOU SUBSCRIBE TO OUR MAILING LIST (“MAILING LIST INFORMATION”)
We may ask you or you may provide us with certain contact information whenever you subscribe to our mailing list.
This may include:
Your e-mail address; and
your name.
CHAT CONTENT GENERATED BY OUR USERS (“USER CONTENT”)
When users submit their own User Content to any of our chat features, that content may contain personal and non-personal information. This may include information in or about User Content, such as the location of a photo or the date a file was created, or any other information that a user chooses to provide through these parts of our Online Services.
INFORMATION USED TO PROCESS PAYMENTS (“PAYMENT INFORMATION”)
When users purchase services through any of our online services, these users provide the following information to our YooKassa payment processors:
Your first and last name;
Your address;
Your date of birth (if required);
your pseudonym; and
Your payment information;
If you have any doubts about the use of your payment information, please read the YooKassa Privacy Policy, available at https://yookassa.ru/.
INFORMATION YOU PROVIDE WHEN COMPLETING SURVEYS
When you fill out any form, respond to a survey or questionnaire, or enter a contest or sweepstakes, we collect the personal information you provide.
3. WHY WE COLLECT INFORMATION ABOUT YOU TO PROVIDE THE ONLINE SERVICES TO YOU
We will use information about you (including basic information, registration information, additional information, analytics and user generated content) to provide you with our online services in accordance with the terms of use agreed between us. The processing of information in this way is necessary for us to record the results of the competitions in which you participate, your ranking and results, and to ensure that the Clients provide the promised features and function properly so that you have the best gaming experience using any of them. our Customers or otherwise use the Online Services.
TO HELP US IMPROVE THE ONLINE SERVICES AND FIX ANY PROBLEMS
We may process information about you (including basic information, user content, registration information and analytics) so that we can analyze and improve our online services.
This processing is also necessary in order for us to pursue our legitimate interests: (i) to ensure the proper functioning of our Online Services so that you and other users get the best possible experience when playing any of our Clients and using other Online Services; (ii) improve the quality of our Online Services and provide a better experience for our users; and (iii) detect and correct any errors in the Clients and Online Services.
We use Mixpanel, New Relic, Papertrail, Stackdriver, Google Analytics, Google Bigquery, Looker and Keen IO to understand how our online services are being used.
TO ANSWER YOUR QUESTIONS AND REQUESTS FOR SUPPORT AND TO ALLOW YOU TO USE THE FORUMS, THE DEVELOPER PORTAL AND THE SUPPORT CENTER.
We may process contact information so that we can properly respond to your and support requests through the Support Center, and we may process forum information so that you can use the forums in accordance with the terms of use agreed between us.
We use mail.ru to process support requests.
TO ATTRACT NEW USERS AND ATTRACT CURRENT USERS
We may process Mailing List Information to provide you with suggestions and recommendations about contests and services that may be of interest to you, provide you with information about other similar services we offer, and notify you of changes to our Clients or the services we provide. .
We use attribution information to understand which third parties referred users to us.
We process this information to pursue our legitimate interests in attracting new users to our Clients and understanding the success of our marketing efforts.
We use Mailchimp and Mailgun to send marketing communications.
We may process Basic Information, such as replays and highlights shared by our users on our website, to pursue our legitimate interests (and the interests of our user community) in promoting the gaming experience and our platform, and to acquire and user engagement. If you are concerned about the content of any such material, please contact us at [email protected].
TO PREVENT FRAUD, FRAUD AND ILLEGAL ACTIVITIES
We process personal data in our legitimate interests of preventing fraud by players using our Client and ensuring that any use of the Online Services is legal and non-fraudulent, does not disrupt our services, does not harass our employees or others to enforce our legal rights and the fulfillment of our legal obligations.
If we have reason to believe that you are cheating or violating any applicable laws or our terms of use, we may use your personal information to inform relevant third parties, such as your law enforcement agencies, about the content.
We reserve the right to disclose your identity to any third party that claims that any User Content posted by you constitutes a violation of their intellectual property rights or their right to privacy. You may not copy, download or embed any User Content without the written permission of the content owner. You may not use any User Content for commercial purposes or for any public performance.
FOR PAYMENT PROCESSING
We use Payment Information to process payments in accordance with the terms of the agreement entered into with the user.
We use YooKassa to process payments.
DELIVERY OF GOODS AND PRIZES FROM THE STORE
We will use information about you (including basic information, registration information, additional information) to deliver items you have ordered from our Stream-Hype store (https://www.stream-hype.com/shop) or prizes that you won in our competitions or collaborations.
FOR THE SERVICE OF MARKETING, PROMOTIONS AND ADVERTISING
We will use information about you (including basic information, registration information, additional information and promotional information) to provide more relevant advertising, marketing and promotions.
We use Google Ads Manager and Playwire to help us serve marketing, promotions and advertising.
FOR RESEARCH, COMPETITIONS, SURVEYS AND ROLLS
We will use information about you (including registration information, optional information, basic information, and survey information) to run contests, research, surveys, and sweepstakes.
We use Survey Monkey to conduct our surveys.
4. Cookies
A cookie is a text file placed on your device when you access our online services. We use cookies and other online tracking devices such as web beacons and flash object storage to deliver, improve and monitor our Website and Clients, including in the following ways:
Strictly Necessary Cookies These cookies are set by Stream-Hype or a third party on our behalf and are necessary for you to use the core features of our Services, such as logging in to our Website and Clients and keeping you logged in, technical deletion content, setting your privacy. preferences or filling out forms. Without these cookies, the services you request, such as payment, cannot be provided.
Functionality cookies These cookies allow the website to remember information about you, such as your preferred language and configuration, and to provide enhanced, more personalized features and content.
Performance Cookies These cookies collect data to help us understand how you use our Clients and the Website and how often, so that we can improve them to provide our users with the best experience, and to conduct research and statistical analysis to help improve our content, products and services. For example, these cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our Services.
Targeting cookies These cookies are used to show ads that are more relevant to you and your interests. They are also used to limit the number of times an ad is viewed, as well as to measure the effectiveness of an advertising campaign. They remember that you have visited the website and this information may be shared with other organizations such as advertisers. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
The information we receive from the use of cookies usually does not contain your personal data. While we may receive information about your device such as your IP address, your browser and/or other internet log information, this does not usually personally identify you.
Please note that if you choose to disable cookies or similar technologies on your device, you may not be able to fully experience our Clients and the Website.
We work with third parties that may also set cookies on our Website, such as Google Analytics, Facebook, Twitter, Twitch, Discord, Playwire, Google Ads Manager and YouTube which we use to display video content, enable social media features and exchange them. and track how visitors use our Clients and the Website. These third party providers are responsible for the cookies they set on your device.
There are several options for managing your cookie preferences, depending on the type of cookie and your device. Each option is described below. Please note that one option is not enough to manage all cookies on all devices. Therefore, you can combine one or more options for complete coverage.
Browser settings
You can use your web browser settings to accept, reject and delete cookies. You can withdraw or change your consent to our use of cookies at any time, with the exception of strictly necessary cookies (as described above). To do this, follow your browser’s instructions (usually located in the “Help”, “Tools” or “Edit” settings).
Please note that, as with your web browser settings, you will not be able to withdraw consent to the use of cookies, which are strictly necessary for the operation of the Service.
Mobile IDs
On your mobile device, your operating system may provide you with the option to opt out of interest-based advertising or otherwise reset your mobile ID. This is a unique identifier that can be used to identify a mobile device and works similarly to cookies. For example, you can use the “Limit Ad Tracking” setting (on iOS devices) or the “Opt Out of Interest-Based Ads” setting (on Android), which allows you to restrict the use of information about your use of apps to display ads that are relevant to your interests.
Google cookies
If you would like to learn how to opt out of Google’s cookies, please visit https://tools.google.com/dlpage/gaoptout/ . The terms of use for Google Analytics can be found here: www.google.co.uk/analytics/terms/us.html . For more information, visit the website of the relevant third party.
5. DATA EXCHANGE
WE WILL SHARE YOUR INFORMATION TO THIRD PARTIES ONLY AS DESCRIBED IN THIS PRIVACY POLICY.
Third parties mentioned in this Privacy Policy: We will disclose personal data to any of the third parties mentioned in this Privacy Policy for the purposes set out in this Privacy Policy.
Group members, personnel, suppliers or subcontractors: We keep your information confidential, but we may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in Section 1159 of the Companies Act 2006. ), our staff, suppliers or subcontractors, to the extent reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not use the information independently and have agreed to protect it.
Merger or Acquisition: If we are involved in a merger, acquisition or sale of all or part of its assets, you will be notified via an account message and/or a prominent notice on our website of any change in ownership or use of this information, and any choice you may have regarding this information.
Required by Law: In addition, we may disclose your information to the extent required by law (including to government agencies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for fraud prevention purposes).
Law Enforcement: We may also disclose your personal information to third parties to enforce or enforce the terms of agreements, to investigate potential violations, or to protect the rights, property, or safety of Stream-Hype, our customers, or others.
6. CONSUMER CONTROL AND OPT-OUT OPTIONS
If you do not wish to receive promotional or other marketing materials from us or third parties, you may opt-out by clicking “Unsubscribe” in any of our communications or by changing your Online Services account settings at any time. Alternatively, you may contact us via [email protected] and let us know that you no longer wish to receive promotional or other marketing materials from us or third parties.
7. YOUR RIGHTS REGARDING THE PERSONAL DATA WE PROCESS ABOUT YOU
You have the following rights in relation to how we process your personal data, as listed in the table below. We aim to comply with them without undue delay and no later than within one month.
To make a request, please let us know by sending an email to [email protected].
REQUEST A COPY OF THE DATA WE PROCESS ABOUT YOU AND CORRECT INACCURACIES
You have the right to request a copy of the personal information we hold about you and correct any inaccuracies.
We will use reasonable efforts, to the extent required by law, to provide, correct or delete personal information about you stored in our files (and from any third parties to whom it has been disclosed).
OBJECT OUR PROCESSING OF DATA ABOUT YOU
You can ask us to restrict, stop processing or delete your personal data if:
you have consented to the processing of personal data by us and withdrawn this consent;
we no longer need to process this personal data for the reason for which it was collected;
we process this personal data because it is in the public interest or pursues the legitimate interests of Stream-Hype or a third party, you do not consent to such processing and we do not have an overriding legitimate interest in continuing to process it;
personal data has been processed unlawfully;
you need to delete personal data to comply with legal obligations;
personal data is processed in connection with the offer of a service to a child.
GET A MACHINE-READABLE COPY OF YOUR PERSONAL DATA FOR YOU TO USE WITH ANOTHER SERVICE PROVIDER.
If we process data to fulfill our obligations to you, or because you have given your consent to do so, or if this processing is carried out by automated means, we will help you move, copy or transfer your personal data to other IT systems.
Upon your request, we will provide you with relevant personal data in a commonly used, machine-readable and compatible format. If technically feasible, you may ask us to send this information directly to another IT system provider if you prefer.
SUBMIT A COMPLAINT TO THE SUPERVISORY AUTHORITY
If you are unhappy with the way we process your personal data, please let us know by contacting us through our support team.
If you do not agree with how we have processed your data or answered your questions, the alternative is to file a complaint with a data protection supervisory authority.
8. SAVING DATA
We will retain your personal information on our systems for as long as necessary for the respective service or as otherwise described in this Privacy Policy.
User content and forum information is retained indefinitely. If you would like us to delete your forum account or any User Content you have posted, please let us know by sending an email to [email protected].
9. CHILDREN
We do not use our Online Services to knowingly solicit information or sell information to children under the age of 13. Our terms of use prohibit users under the age of 13 from accessing our Online Services. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that we may have any information from or about a child under 13, please contact us at [email protected].
10. SAFETY
We will take all reasonable technical and organizational precautions to prevent misuse or alteration of your personal information. For example, our databases are password protected and only accessible by essential employees (eg Stream-Hype management or employees whose primary role requires access to the system).
Please be aware that while we strive to maintain reasonable security for the information we process and store, no security system can prevent all potential security breaches.
11. INTERNATIONAL DATA TRANSFERS
It is possible that your personal information may be transferred outside the EEA by third parties identified in policies as recipients of your data. We encourage you to review the privacy policies and/or terms and conditions of these third parties if you are concerned about the transfer of your data outside the EEA.
Our databases are powered by MongoDB, MySQL and Redis. Our servers are hosted by AWS and Google. We use Digital Ocean to manage our cloud computing. Some files are stored using Dropbox.
When we transfer your information outside the EEA, we have agreements in place with those parties that include standard data protection clauses adopted by the data protection regulator and approved by the European Commission to ensure that appropriate security measures are in place to protect your personal data. If you would like to learn more about these security measures, please let us know by writing to [email protected].
CONTACTS
All questions, comments or requests should be directed to Stream-Hype at [email protected]. We will endeavor to respond to any inquiry or question within three business days.
Last updated: May 2022